Product information
How should I take care of my glasses?
Learn more at product care
Are your glasses lead-free?
Yes, we only offer lead-free crystal glass.
Where are the glasses made?
The glasses are made in Shanxi, China.
Are the glasses mouth-blown or machine-made?
Each glass is mouth-blown, making each piece unique. Therefore, slight variations in shape and details may occur.
My order
The product was broken upon receipt
Please contact our customer service via the contact form or by email: info@sippsipp.com. Include your order number, order date, email, and phone number, as well as a picture of the damaged item. Our customer service team will reach out to you after a thorough review.
Where is my order?
Once your order has left our warehouse, a tracking number will be sent to you. For any further questions, please contact us here.
My discount code isn't working
Most discount codes come with conditions. If you’ve already used a unique discount code, it has been consumed. Some discount codes are time-limited. No discount codes are granted retroactively.
There are missing items from my order.
Please contact us and describe the missing items from your order. Include your order number, order date, and the product that is missing.
Can I send the package as a gift?
Yes! Our glasses are delivered in a gift box, perfect for gifting. If you'd like to send the package directly as a gift, simply provide the recipient's address in the delivery details.
Can I change my order after it has been placed?
Unfortunately, it is not possible to make changes to your order once it has been completed. Once your order is placed, the delivery options, delivery address, payment method, and products cannot be modified. If you made a mistake or simply changed your mind, we recommend canceling the order and placing a new one.
Payment & Returns
What is your return policy?
You can find our return policy here.
Is it possible to make a return?
if you change your mind within 14 days of receiving your package, you have the right to return the item as long as the product and packaging are unused and in the same condition as when you received it. Please contact us at info@sippsipp.com as soon as possible for return instructions, and we will get back to you with more information.
Can I return used items?
No, used products cannot be returned.
Does it cost to return?
If you change your mind and want to return the item, the return shipping cost is on you. For warranty claims, the return shipping is free of charge. For more information, please contact us at info@sippsipp.com.
Is my payment information secure?
Yes, it is completely safe to shop with us! We use Shopify, one of the largest and most trusted e-commerce platforms, to ensure that your personal information and payments are handled securely. Shopify uses advanced encryption and strictly follows the required security standards to protect your transactions and information. You can feel confident shopping with us.
Do you replace broken glasses?
If the glasses arrive broken, we will, of course, replace them. Since our glasses are handmade and delicate, they are sensitive to pressure and impacts. Therefore, we cannot replace glasses that are damaged after they have been delivered.